At SOP Instruments, we are committed to delivering your dental instruments quickly, safely, and reliably. This policy outlines our shipping methods, estimated delivery times, and our return process.
1. Shipping Policy
We ship both domestically (within the U.S.) and internationally.
Orders are processed within 1-2 business days.
Domestic shipping typically takes 1–3 business days. International shipping typically takes 1–7 business days. Expedited options are available at checkout.
Shipping fees are calculated at checkout based on destination, weight, and shipping method.
2. Returns & Refunds
We accept returns within 30 days of purchase for unused or defective products.
Products must be returned in their original packaging.
Refunds will be issued to the original payment method once the return is processed.
Shipping costs are non-refundable unless the product was damaged or incorrect.
3. Exchanges Policy
We offer exchanges within 30 days of purchase for unused items in original condition.
Exchanges are subject to product availability.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Once the returned item is received and inspected, the replacement will be shipped promptly.
